Phone +1 212 532 8988
Email [email protected]
Hours 10am - 6pm Est (Mon-Fri )
At your option you may create an account that can only be accessed with an email address and password of your choice. You may also chose to receive messages regarding special offers and promotional offers by selecting the field "Nicholask mailing list". This feature can be changed at any time.
To register click the "My Account" icon and complete the process. If you already have items in your bag and proceed to the checkout area you will automatically be connected to the register page.
If you forget your password visit the reset password link, which is also available on the "My Account" page. A new password will be sent to your email via secure connection. Please note passwords are case-sensitive. Your password can be changed "account information" when logged onto your account page.
CHANGING ACCOUNT INFORMATION
To change information in your profile log onto your "My Account", "sign in" and then click "Profile Details". Make any necessary changes and click "Update".
Due to the current Covid -19 situation, please expect 2-3 days for processing of ground and expedited orders.
Although we make every effort to maintain sufficient inventory for items on our site, in rare occasions items listed as available may be out of stock. If we are out of stock on an item you ordered we will notify you via email. Any changes will be reflected in your order as well as your shipping confirmation. Additionally, if you are willing to wait 2-3 weeks some items may be available for special order. Please contact us via email for special order inquiries.
PAYMENT METHODS AND ACCEPTANCE
Nicholas K accepts visa, mastercard, amex, amazon pay and paypal. To prevent fraud, if information you provide does not correspond to that of your card issuer we will contact you to verify additional information. If there is no response within 5 days, the order will be cancelled.
You will receive and order and shipping confirmation via email. A tracking number for your package will be included with this information. You may also check the status of your order once logged onto your account.
All international orders require billing address confirmation. This confirmation is sent to you via email and must be completed and returned to us within 5 days of order date. Failure to respond within this time will result in order cancellation.
GIFT CERTIFICATES AND WRAPPING
Gift certificates may be purchased online. After adding this item to your bag, proceed to checkout. Gift wrapping is available for an additional charge offered during the checkout process. Certificates can be redeemed during the checkout process by entering the number in the field "promo code.". Items will be wrapped in tissue paper and boxed with our signature boxes. A gift message may also be included.
SHIPPING AND HANDLING
Shipping costs and options for continental U.S.
Depending on service location most orders within the continental U.S. Can be shipped ground, 3 day, 2 day and overnight. All shipment types require an adult signature upon delivery. Customers with po boxes and apo/fpo addresses unfortunately cannot be accommodated.
FAILED DELIVERY AND REFUSED SHIPMENTS
For packages returned due to failed delivery attempt (after 3 delivery attempts) we will charge a $10.00 fee to re-ship the order in addition to the cost of return service and delivery charges. A $10 fee will also be assessed for orders that require delivery address changes of any kind after the order has been shipped.
If any shipments are refused from Nicholas K, the customer is responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Nicholas K. This amount will be subtracted from the merchandise refund.
Nicholas K Inc. does not currently charge sales tax for items being delivered to any U.S. State with the exception of New York where customers are subject to their respective sales tax.
Nicholas K ships worldwide to over 100 countries. Outside the US all shipments are ddu. Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees and/or duties which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases as customs policies vary widely. In the event, a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please read above "failed delivery and refused shipments".
RETURN TERMS AND CONDITIONS
All returns require a return authorization number (RA). You may request one through:
Orders may be returned within 14 days of receipt if you are not satisfied. If you need to return an item, please note that all items must be returned in the condition they were received-not worn, altered or washed and with all tags attached. Customers will receive a full refund less shipping. Merchandise returned without original packaging will not be refunded.
FINAL SALE ITEMS
Final sale items cannot be returned or exchanged. Final sale items sent to Nicholas k will not be accepted and the package will be returned to you. A refund will not be issued. Items marked down 50% or more are considered clearance sale items. These items are final sale items and cannot be returned or exchanged.
Please follow the instructions included with your invoice and include your RA#. Securely pack and seal the merchandise in an appropriate box or envelope and send back using an insured carrier (UPS, USPS, FEDEX) to the address below:
Nicholas K Inc.
Attn: RA # _____
435 Broome St.- 2nd Floor
New York, NY 10013